Frequently Asked Questions
Everything you need to know about FIX Dessert Chocolatier
A Dubai chocolate bar is a handcrafted chocolate bar filled with pistachio kunafa cream and crispy kataifi pastry strands, all encased in premium Belgian chocolate. FIX Dessert Chocolatier created the original Dubai chocolate bar in 2021 — years before the concept went viral on TikTok and social media, sparking a global sensation.
FIX Dessert Chocolatier created the original pistachio kunafa chocolate bar in Dubai in 2021. When the concept went viral years later, every imitation traced back to our recipe. We didn't follow a trend — we started one. Only purchase from fixdessertchocolatierglobal.com to guarantee authenticity.
Yes! FIX Dessert Chocolatier is behind the original viral Dubai chocolate bars that broke the internet with over 1 billion TikTok views. We're not just trending — we're the trendsetters. Every bar is handcrafted in Dubai and shipped fresh worldwide.
Store your FIX chocolate bars in a cool, dry place away from direct sunlight, ideally at temperatures between 60–70°F (15–21°C). Avoid refrigeration to prevent moisture buildup. Bars are best enjoyed within 4–6 months of purchase.
Absolutely! We offer gift packaging options and can include personalized messages at checkout. FIX chocolate bars make perfect gifts for Eid, birthdays, weddings, corporate events, and any special occasion.
We ship worldwide to over 100 countries, including the USA, Canada, UK, Australia, Germany, France, Saudi Arabia, Singapore, Japan, and many more.
Shipping times vary by location: USA & Canada 3–8 business days, UK & Europe 5–12 business days, Australia & New Zealand 8–13 business days, and other international locations 8–18 business days. Express and same-day (UAE) options are available at checkout. Customs processing may cause additional delays beyond our control.
Yes! At checkout, you can select express shipping for faster delivery (typically 2–4 business days internationally). Same-day delivery is available across the UAE for orders placed before 12pm. Additional fees apply depending on destination.
We take special care with every shipment. Each order is packed with insulated materials and ice packs when needed to keep bars fresh and prevent melting. Bars are wrapped securely and placed inside sturdy boxes to avoid breakage during transit.
If your package arrives damaged, please contact our customer service within 48 hours with photos of the damage. We will resolve the issue with a replacement or refund.
Our bars use premium ingredients including Belgian milk and dark chocolate, roasted pistachios, kataifi (shredded phyllo dough), biscoff cookie butter, salted pretzels, caramel and butter blends, and natural flavorings and sugars. Each flavor has a unique blend.
Yes, all FIX Dessert Chocolatier bars are made with 100% halal-certified ingredients and are completely alcohol-free and pork-free.
Yes. Our bars contain nuts, including pistachios and other nuts used in baklava-inspired bars. If you have nut allergies, please avoid these products or contact our team for specific ingredient guidance.
Some of our bars contain gluten ingredients such as biscoff cookies and kataifi pastry. Please check the specific product descriptions or contact us if you have gluten sensitivities.
Currently, our chocolate bars contain dairy and are not vegan. We do not offer dairy-free options at this time.
Please contact us within 24 hours of placing your order for changes or cancellations. After this window, we may not be able to modify your order due to our fast shipping process.
Because our products are perishable, we do not accept returns or exchanges unless the product arrives damaged or incorrect. Please contact our customer service within 48 hours if there is an issue with your order.
Yes! We offer bulk packs from 50 to 500+ bars for weddings, corporate gifting, events, and retail wholesale.
Absolutely! We offer partnership and authorized distributor opportunities for retail stores, cafes, and other businesses.