Shipping & Delivery

Fresh From Dubai to Your Door

Every FIX Dessert Chocolatier order is handcrafted in Dubai and shipped directly from our kitchen to you. We deliver to over 100 countries worldwide — because the original viral Dubai chocolate bar should be accessible to everyone, everywhere.

Estimated Delivery Times

Processing time for all orders is 1–3 business days. Once your order ships, estimated delivery windows are as follows.

United Arab Emirates

Same-day or next-day delivery available for orders placed before 12pm local time.

United States and Canada

3–8 business days via tracked international shipping.

United Kingdom and Europe

5–12 business days via tracked international shipping.

Australia and New Zealand

8–13 business days via tracked international shipping.

Middle East (outside UAE)

3–7 business days via tracked regional shipping.

Rest of World

8–18 business days depending on destination and customs processing.

Please note that all delivery estimates begin after your order has been processed and dispatched. International orders may experience additional delays due to customs clearance, local postal services, or public holidays — these are outside of our control.

Shipping Options

  • Standard Shipping

    Standard Shipping is our default tracked international delivery service, available to all 100+ countries we ship to. You'll receive a tracking number via email as soon as your order is dispatched.

  • Express Shipping

    Express Shipping is available at checkout for faster delivery, typically arriving within 2–4 business days internationally. Additional fees apply based on destination and package weight.

  • Same-Day and Next-Day Delivery

    Same-Day and Next-Day Delivery is available exclusively within the UAE. Orders placed before 12pm are eligible for same-day dispatch. This option will appear automatically at checkout for qualifying UAE addresses.

How We Pack Your Order

Our chocolate bars are handmade and perishable, so we take packaging seriously. Every order is carefully wrapped and placed inside a sturdy shipping box. For warmer climates and longer transit times, we include insulated liners and ice packs to keep your bars fresh and prevent melting. Each bar is individually protected to avoid breakage during transit.

Order Tracking

Every order includes full tracking. Once your order is dispatched, you'll receive a confirmation email with your tracking number and a link to follow your package in real time. If your tracking hasn't updated within 5 business days of dispatch, reach out to us and we'll investigate with the carrier.

Shipping Costs

Shipping rates are calculated at checkout based on your delivery address, package weight, and selected shipping speed. Rates vary by region. We occasionally run free shipping promotions — sign up for our email list to be the first to know.

Customs, Duties & Taxes

For international orders, your package may be subject to import duties, taxes, or customs fees imposed by your country's government. These charges are the responsibility of the recipient and are not included in our product prices or shipping fees. FIX Dessert Chocolatier has no control over these charges and cannot predict their amount. We recommend checking with your local customs office if you're unsure.

Delivery Issues

If your order arrives damaged, please contact us within 48 hours with photos and your order number. We'll arrange a replacement or full refund at no additional cost to you.

If your tracking shows delivered but you haven't received your package, contact us within 72 hours. We'll open an investigation with the carrier and work to resolve the issue as quickly as possible.

If your order appears stuck in transit or hasn't moved for an extended period, reach out to our team. We'll liaise with the shipping provider and keep you updated until the situation is resolved.

Countries We Ship To

We currently ship to over 100 countries including the United States, Canada, United Kingdom, Germany, France, Spain, Italy, Netherlands, Australia, New Zealand, Saudi Arabia, Kuwait, Bahrain, Oman, Qatar, Singapore, Japan, South Korea, India, Malaysia, South Africa, Brazil, Mexico, and many more. If you're unsure whether we deliver to your country, enter your address at checkout or contact us directly.

Wholesale and Bulk Shipping

For wholesale orders of 50 or more bars, shipping is handled separately with dedicated logistics. Bulk orders may qualify for discounted or flat-rate shipping depending on volume and destination. Contact our wholesale team at info@fixdessertchocolatierglobal.com for a custom quote.

Questions?

For any shipping questions, delivery concerns, or special requests, contact us at the email below or visit our Contact page. We typically respond within 24 hours.