Returns, Refunds & Exchanges

Perishable Product Policy

Because our chocolate bars are handmade and perishable, we are unable to accept standard returns or exchanges on orders that arrive in good condition. Once your package has been delivered and opened, we cannot resell or reuse the product — so all sales are final on undamaged orders.

Damaged or Incorrect Orders

If your order arrives damaged, melted, or incorrect, we've got you covered. Contact our customer service team within 48 hours of delivery with the following:

• Your order number
• A brief description of the issue
• Clear photos showing the damage or error

Once we review your claim, we will offer either a full replacement shipment or a complete refund to your original payment method — whichever you prefer. We cover all reshipping costs on damaged orders.

Missing Packages

If your tracking shows delivered but you haven't received your order, reach out to us within 72 hours. We'll work with the carrier to investigate and resolve the issue. If the package cannot be located, we will send a replacement at no additional cost.

Cancellations

Need to cancel? Contact us within 24 hours of placing your order and we'll issue a full refund. After that window, your order may already be packed or shipped due to our fast fulfillment process, and we may not be able to cancel.

Refund Timeline

Once a refund is approved, please allow 5–10 business days for the amount to appear back on your statement. The exact timing depends on your bank or payment provider. You'll receive an email confirmation as soon as the refund is processed on our end.

Wholesale & Bulk Orders

Wholesale and bulk orders (50+ bars) are subject to separate terms. Please contact our sales team at info@fixchocolatebars.com before placing large orders to discuss return and refund terms specific to your arrangement.